Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy ...

AWS近日宣布推出Connect Contact Lens的一项新功能。Connect Contact Lens是AWS用于呼叫中心的AI工具，旨在帮助员工完成通话后的工作。 Contact Lens提供了一套工具，使用生成式AI摘要来总结客户与联络中心工作人员的对话，供管理层进行分析，这是呼叫中心生态系统的一个 ...

SEATTLE--(BUSINESS WIRE)--Today at Enterprise Connect, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), shared new business momentum milestones and announced three new ...

在过去十年中，亚马逊云科技（AWS）构建了全球使用最广泛的云平台之一，拥有超过200项服务的生态系统，均采用按需付费模式。当AWS于2017年3月推出其基于云的联络中心服务Amazon Connect时，这项服务迅速获得了寻求可扩展、基于消费的客户支持基础设施的企业青睐 ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Amazon Web Services wants businesses to be able to connect directly to its cloud via a dedicated network connection, for a price. AWS Direct Connect, announced by Amazon Web Services on Thursday, is ...

Cloud Connect for AWS Gateways Delivers Full API Inventory and Posture Governance—No Traffic Required, No Agents to Deploy, No Waiting PALO ALTO, Calif., June 18, 2025 /PRNewswire/ -- Salt Security, ...