Chatbots are the new rage as more top brands are advancing the technology and integrating it into their chat systems. Big names such as Facebook and Telegram have already made moves in this arena by ...

Artificial intelligence companies are racing to build chatbots that feel less like tools and more like companions, and the people building them are starting to worry about what that shift means. As ...

Have you ever found yourself wishing for a chatbot that could do more than just answer basic questions—a tool that could seamlessly integrate with your existing business or personal systems, automate ...

Custom chatbots can boost efficiency and reduce staff workload but take time and expertise to build and maintain, according to Kim Fry, assistant executive director of learning innovation and ...