IT shops implementing Configuration Management Databases (CMDBs) should take precautions to ensure project success, prevent unnecessary project delays, and speed time-to-value. This article focuses on ...

If yours is like most IT organizations today, improving the quality of services that IT delivers to the business has become your mantra. As a result, you may be turning to business service management ...

The concept of a configuration management system (CMS) is an idea whose time has come - particularly since the release of IT Infrastructure Library (ITIL) Version 3, known as V3. ITIL V3 devotes ...

Axelos defines IT Service Management (ITSM) as the implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Gene Kim, co-founder and chief technology officer of Tripwire, has detailed repeatable processes that organizations can use to improve performance in The Visible Ops Handbook. Let me tell you a story ...

IT industry watchers embrace the premise of a configuration management database as the necessary foundation to a savvy service management strategy, but the practice of establishing an effective CMDB ...

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.

SAN FRANCISCO--(BUSINESS WIRE)--itSMF FUSION – CA, Inc. (NASDAQ: CA) and IBM (NYSE: IBM) today announced the ability to share information between their respective configuration management databases ...