CRM deployments heavily doused with artificial intelligence how-to features may be bucking a continuing consumer preference for human support over AI-powered solutions. Despite the growing emphasis on ...

The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...

Looking to add key security features to its new Customer Relationship Management (CRM) product, Microsoft has inked a deal with Network Associates to marry a customer help-desk system with its CRM ...

An introduction to cloud computing from IaaS and PaaS to hybrid, public and private cloud. Read now Salesforce is consolidating its small business efforts such as Salesforce IQ CRM and Desk.com into ...

The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...