Excellence is its own reward. Well, maybe so, but we plan on adding a little something extra anyway. The last 12 months have been hard on everyone in the CRM industry-the software vendors, the service ...

At a time when some pundits were predicting the demise of CRM as we know it, the industry was abuzz with the news of a host of mergers, a boost in the interest in hosted and on-demand applications, a ...