OTTAWA, Canada, Dec. 3, 2018 /PRNewswire/ -- InGenius® Software Inc., a computer telephony integration (CTI) innovator, is proud to have partnered with Microsoft to deliver a CTI integration with the ...

LOS ANGELES--(BUSINESS WIRE)--OpenMethods, a leader in omnichannel and CTI integration solutions, today announced new features to their next generation Interaction Integration Cloud to deepen ...

The setting is a company’s order department. The phone rings, and as the call is routed to a customer service agent, the incoming telephone number is computer-matched with its customer database. The ...

CRMnext, #1 commutable cloud CRM solution, releases advanced Customer Telephony Integration (CTI) functionality, which will enable organizations to offer context sensitive screen popping, integrated ...

Zendesk stands as a popular choice for businesses aiming to improve their customer experiences. However, there is a problem of seamlessly integrating Zendesk with other tools that can simplify the ...

For about as long as there’s been an AV integration industry, it’s been largely the domain of proverbial “old white guys,” many of whom came from a pro audio background. It’s an industry that’s ...