According to McKinsey, 33% of companies are implementing GenAI solutions in one or more business areas. What about the other 67% of companies? Why aren’t they implementing GenAI solutions now? Several ...

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced the availability of the Retail Banking Accelerator to make ...

Yes, a superior customer experience is a squishy, feel-good thing that helps to keep them coming back. Now we have the hard data that proves how it translates into growth. A survey of 3,250 executives ...

SAN FRANCISCO--(BUSINESS WIRE)--According to new research released today by Zendesk, Inc. (NYSE: ZEN) in partnership with Enterprise Strategy Group (ESG), companies that have continued to invest in ...

How does a new CX leader maximize their opportunity when they’re newly hired to kickstart or revamp a customer experience program? Customer experience is on a tear, with the market for CX products ...

CAMBRIDGE, Mass., June 15, 2020 /PRNewswire/ -- According to Forrester's US 2020 Customer Experience Index (CX Index™) rankings, 27% of brands improved their CX Index scores over the past year, a ...

Customer experience leaders can use the upheavals of 2025 to guide their companies back to the heights of customer focus they achieved during the COVID-19 global pandemic. During 2020, CX leaders ...

New digital service teams and a focus on the "voice of the customer" are among the customer experience funding requests in the FY2025 budget request. The Biden administration wants investments in ...