SS Support Network provides round-the-clock inbound and outbound call center services across the United States, ensuring no missed calls, no service gaps, and no disruption to patient care. Every call ...

Contact Center as a Service (CCaaS) providers offer cloud-based platforms that enable businesses to run their entire customer service operations without on-premise infrastructure. Instead of investing ...

STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers ...

Cloud solutions in the contact center market have grown dramatically, as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. And ...

STAMFORD, Conn.--(BUSINESS WIRE)--Enterprises in the U.S. are looking to contact center-as-a-service providers to improve customer experiences, build brand loyalty and increase retention, according to ...

Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

PossibleNOW made a pair of moves that could help collections departments be more successful with the call efforts. The provider of direct marketing compliance, enterprise consent and preference ...

Please Note: Blog posts are not selected, edited or screened by Seeking Alpha editors. Most businesses now have turned to outsourcing to help them in almost different aspects of their businesses; be ...

5 Signs a Hosted Contact Center Solution Is the Best Option Your email has been sent Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center ...

Call centers can become major cost centers if they’re not managed correctly. Practices surrounding customer interactions must reflect the changes in customer expectations and their communication ...