We are all familiar with the clichéd mindset: Change is hard. Undoubtedly you can think of countless examples in your organization where an effort at change failed — be it at a procedure, individual, ...

Change management deals with how changes to the system are managed so they don't degrade system performance and availability. Change management is especially critical in today's highly decentralized, ...

Successful companies often embrace change. Based on visionary leadership, improved technologies and increased competition, executing and managing is common occurrence in mega-corporations and small ...

When we think about organizational change management, the image of consultants in suits may come to mind, but the practice is something that everyone should understand, applicable to many cases ...

If I were to ask you, as business leaders, what keeps you up at night, chances are high that managing change would be at the top of your list. According to a study published in Harvard Business Review ...

Benjamin Franklin famously said, “In this world nothing can be said to be certain, except death and taxes.” Franklin could have added a third certainty: change. Change comes whether we like it or not.

What is change management, why is it important for your business and how can you get started with it today? In my last article, I wrote about the need for customer experience professionals to not only ...

Why do we ignore strategies that have been proven repeatedly to be successful in changing behavior for the better? Often, the answer is simply because change is complicated and takes time. But what if ...