AI is the largest change coming to work we’ve seen in the last fifty years. According to a survey conducted by Genesys in March of 2024 with 1000 global customer experience leaders, two-thirds (67%) ...

In the fast-paced and demanding healthcare environment, where every moment focuses on patient care, introducing and managing operational changes—such as implementing a new system or altering an ...

If I were to ask you, as business leaders, what keeps you up at night, chances are high that managing change would be at the top of your list. According to a study published in Harvard Business Review ...