Riders can now make reports of concerns on CATS transit via phone, text or web form. Charlotte Area Transit System (CATS) is ...

These new tools allow passengers to share real-time information or service needs directly with CATS, officials said.

The Charlotte Area Transit System (CATS) is expanding the ways riders can report concerns while traveling across its system, ...

The Charlotte Area Transit System is enhancing existing tools and adding new ways riders can quickly and easily report ...

The new multi-million dollar marketing contract for the Charlotte Area Transit System is much larger in scope and cost than previous deals. Though CATS has held a communications agreement with an ...

CHARLOTTE — The Charlotte Area Transit System (CATS) is monitoring the potential for winter weather this weekend, emphasizing that normal operations will continue as conditions allow. Riders can stay ...

The Charlotte Area Transit System plans to overhaul how riders pay, including a simplified fare structure, new validators to scan tickets and proof of payment, and required fares on the streetcar.

The Charlotte Area Transit System said there is “no practical way” to identify passengers who are banned from riding public transportation after a stabbing on the Blue Line light rail Friday. In a ...

In our Reality Check stories, Charlotte Observer journalists dig deeper into questions over facts, consequences and accountability. Read more. Story idea? RealityCheck@charlotteobserver.com. Here's ...

CHARLOTTE — Serious assaults are more likely to happen on Charlotte Area Transit System buses than on the light rail. The Charlotte Observer analyzed crime data from CATS, which revealed less than 1% ...