The cloud is an essential component of all e-commerce sites. Not all clouds, however, are created equal. The key thing here is reliability. Making sure that the cloud service and Service Level ...

In cloud services, whether it is infrastructure as a service (IaaS), platform as a service (PaaS), or software as a service (SaaS), service availability is often a significant customer concern because ...

Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a ...

So you’ve heard how this great new thing called cloud computing provides benefits such as rapid deployment, flexible scalability and low start-up cost. Sounds like a no-brainer, and you should sign up ...

Cloud service level agreements (SLAs) are common – but how well do they protect you, the customer? SLAs typically focus on performance, offering assurances of 99.9% or higher cloud service ...

You’ve probably seen a hundred-or even a thousand-articles criticizing cloud computing Service Level Agreements (SLAs). A common example in those articles is the putatively low Amazon Web Services SLA ...

NEEDHAM, Mass.--(BUSINESS WIRE)--The Cloud Standards Customer Council™ (CSCC™) has published version 2.0 of Public Cloud Service Agreements: What to Expect and What to Negotiate. The guide contains a ...

D-Wave's cloud service offers 99.9% uptime and availability with subsecond solve times even under heavy customer usage PALO ALTO, Calif.--(BUSINESS WIRE)-- D-Wave Quantum Inc. (NYSE: QBTS) (“D-Wave” ...

The cloud uptime debate rumbles on with Hewlett Packard promising their Cloud Object storage service will have at least 99.95% availability, with customers receiving service credits if it’s down. The ...