I have spent a great deal of time researching, writing about and teaching the concepts of Crew Resource Management (CRM). CRM is a very interesting process that ...

There is no doubt that crew resource management (CRM), once known as cockpit resource management, has greatly improved the way we aircrews interact and has made aviation safer. Back in the days when ...

Sim training most often includes cockpit resource management or single-pilot resource management. It almost never includes passenger expectation management, a critical pilot task that can interfere ...