Tired of bad computer technical support? Here are some tips and tricks to improve your chances of a successful computer problem resolution. Think about the last time you had a computer problem: You ...

Another reader proclaims, "Not just HP, but all PC vendors have horrible tech support anymore." On the IT management side of things, for PCs specifically deployed and managed by the IT staff at ...

Call for Help: The Best PC, Phone, and Tablet Brands for Tech Support Not everyone is comfortable troubleshooting or fixing the devices they own. If tech support and repair options are a consideration ...

Which computer company is tops in terms of free tech support? Don't expect it to be anyone on the Windows side of the computer world. Overall, however, the news isn't stellar when it comes to using ...

Staples on Tuesday launched a three-tiered set of computer tech support plans. The retailer said that its Total Support Plans are designed to support customers dealing with unexpected tech troubles, ...

When it comes to computer tech support, Apple and its stores get top marks from our readers. Still, Apple isn’t perfect and is not without its own horror stories, though they are fewer than the ...

I have the greatest respect for the men and women behind Apple’s tech support. Despite having one of the toughest jobs in the industry, they’ve always been extremely efficient and courteous in solving ...

Small and midsize businesses have most–if not all–of the same IT needs as larger organizations, but they lack the resources and dedicated IT departments to manage them. At the same time, ...