When a consumer has a complaint about a bank, whether it's dealing with a mortgage or a credit card, right now there's a place to lodge that complaint online. It's easy to click around and search for ...

American Financial Services Association general counsel Philip Bohi sent a letter this week to Consumer Financial Protection ...

When the Consumer Financial Protection Bureau began publishing consumers’ complaints against financial services companies several years ago, many of those companies and other industry observers took ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

WASHINGTON (Reuters) - The U.S. government is intensifying its use of consumer complaint websites with two new outlets for customer gripes that have trade groups for manufacturers and financial firms ...

As the Consumer Financial Protection Bureau continues to modify how it operates, more than a dozen state attorneys general are pushing the CFPB not to change its practices regarding consumer ...

The federal government is poised for the first time to make public thousands of complaints it receives each year about safety problems with various products, from power tools to piggy banks. The ...

The full span of FMCSA's new landing page. The FMCSA stated that the update, on the front end, enhances navigation and improves functionality for users. On the back end, the agency also claims the ...

The Federal Motor Carrier Safety Administration is seeking public input by July 7 about its planned revision to the National Consumer Complaint Database that handles complaints against unsafe and ...

The Consumer Financial Protection Bureau is facing a backlash over its recent overhaul of its consumer complaint portal, with experts warning that the agency is adding "friction" to the complaint ...

About 20 percent of incidents reported on a new consumer complaints database involved children’s products, and some occurred after the products were recalled, according to an analysis by a consumer ...

Mortgage-related consumer complaints submitted to the Consumer Financial Protection Bureau (CFPB) fell between the first and second quarters of this year, according to a review of the CFPB’s consumer ...