In this session, our objective is to help you manage the costs of your business so that you can make a profit and grow your business. We start by talking about the options for tracking costs, then ...

Cost-control efforts in the contact center needn't entail across the board cuts, mandated call times or forcing unwilling customers into automated systems. With the current economic challenges, many ...

Typical delivery methods consist of contracts based on (a) a lump or stipulated sum, where the parties agree on a fixed price for the entire project or phase; (b) a guaranteed maximum price (GMP), ...