Understand innate reactions. Customers are people, and like all human beings, have subconscious reactions to their environment. Improve CX through customer behavior. A psychological lens can help CX ...

No matter what might be going on in your industry or the world, these three methods can consistently provide information about what customers are doing. 1. Listen and read Today’s professionals have ...

Opinions expressed by Entrepreneur contributors are their own. The biggest benefits to conducting customer behavior analysis are customer satisfaction and, in turn, revenue. The more satisfied ...

CIO of Qurate Retail Group, leading a team that drives growth, innovation and productivity through best-in-class technology solutions. Retail technology teams have always played a central role in ...

Watch out, customers—the parents are coming home. Bad customer behavior is forcing companies to play adult and discipline their customers. In many cases, it’s an effort to protect employees and other ...

Customers love discounts. But knowing which level of discount to offer is challenging and can influence the customer LTV and customer behavior patterns. Knowing your customers is key to effective ...

Not all unethical customer behavior is equal. An interesting question then arises of how to distinguish between different types of unethical customer behavior, consider its consequences, and responses ...

The restaurant industry is facing significant shifts in consumer behavior and tech advancements. As 2026 begins, operators are grappling with existential questions about value and efficiency. Here's ...