FRANKLIN, Mass.--(BUSINESS WIRE)--Interactions LLC, a leader in speech and natural language technology, today unveiled a series of innovations that will change the way companies approach customer care ...

Regardless of your business’s age, location, size or industry, your customer care style is perhaps the most important indicator of your long-term success. That might seem like a big statement; after ...

BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications, Inc. (NASDAQ: NUAN), a leading supplier of speech and imaging solutions, today announced that it has signed an agreement to acquire BeVocal, ...

Automated transactions, including self-service and agent interactions, like those that result from IVR and mobile apps, generate massive amounts of data that can provide insights to customer ...

To view the multimedia assets associated with this release, please click: http://www.multivu.com/players/English/7330551-contact-solutions-latest-version-of-mobile ...

When it comes to enterprise customer care, machine learning enables virtual assistant solutions to automate tasks that used to require a live agent: password resets ...

Corporate investment in artificial intelligence-powered customer care solutions has nearly doubled in the past 12 months alone, according to a recent study by customer experience consulting firm COPC ...

MUNICH, Germany, July 19, 2017 (GLOBE NEWSWIRE) -- Customer care provider B2X announced today that it has successfully completed the first round of comprehensive financing with Seligman Private Equity ...

Feb 22 (Reuters) - Nuance Communications Inc. , a speech and imaging solutions provider, said it agreed to acquire BeVocal for about $140 million in cash and stock to expand its speech-based customer ...

MIND C.T.I. LTD. reported Q1 2025 revenues of $5.0 million, with declines attributed to customer care and billing segments. MIND C.T.I. LTD., a provider of billing and customer care solutions, ...