ANN ARBOR, Mich.--(BUSINESS WIRE)--If last year’s industrywide customer satisfaction improvement pointed to the travel industry returning to normal, then this year’s marks confirm it: Travel is back!

The University of Michigan’s National Quality Research Center released its American Customer Satisfaction Index today, which found that in general customer satisfaction has slightly increased this ...

Apple, Inc. ranks first in customer satisfaction among its PC industry peers for the fifth year in a row, posting the highest score ever recorded in the American Customer Satisfaction Index. Apple’s ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--The retail sector continues to face a shifting and dynamic environment, with some brands thriving amid economic pressures while others struggle to maintain customer ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. Despite inflation pricing out some lower-income customers ...

Salt River Project (SRP) has earned the highest ranking in residential customer satisfaction in the Western U.S. by J.D.

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

Dell. The name conjures up fear and loathing in the hearts and minds of integrators. Well, fear not. The company just showed that it is vulnerable, perhaps even to its own success. According to the ...

Inspirato Incorporated, a luxury vacation club, has announced its impressive 2024 Net Promoter Score (NPS) of 71, reflecting strong customer satisfaction and loyalty. The NPS measures how likely ...

After enduring a two-year dip in customer satisfaction scores — and even being bested by rival Yahoo Inc. last year — Google Inc. came roaring back in 2008 to score the highest customer satisfaction ...