Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

Which companies have the best customer service? The short answer: supermarkets, restaurants, and car manufacturers. But the long answer is fascinating, and you'll want to stick around for it. Most ...