Customer success is an increasingly important concept as business becomes more connected. In recent weeks I’ve been digging into what it really means and how to measure it. Who better to talk to next ...

‘We view it as a good thing for customers,’ Boston-based IBM partner Ironside Group’s CEO Tim Kreytak tells CRN in an interview. ‘IBM is a big place. It’s a way to have a concierge and a way to get to ...

I hope you didn’t miss the Salesforce.com Dreamforce keynote this week in San Francisco. It’s probably the most entertaining 2 hours you’ll spend in the enterprise technology business all year. I ...