Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. This ...

IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

New help desk software combines automation, a built-in knowledge base, and AI-driven ticket management to streamline email-based customer service. SyncriTix is redefining customer support by combining ...

This post is part of a series brought to you by GoToAssist. Setting up a helpdesk for your startup can be a daunting task. Outside of enterprise circles, it’s not something that’s discussed very often ...

(MENAFN- iCrowdNewsWire)The pandemic did throw light on opportunities and scope of improvements in how IT was used to run businesses. It is becoming more and more common for businesses to use ticket ...

LOS ANGELES, CA / ACCESSWIRE / August 23, 2022 / National Technology Management, a company founded in Michigan to provide IT services, has expedited its customer service process by implementing an ...

Opinions expressed by Entrepreneur contributors are their own. Customer satisfaction is a crucial component of running a successful business. Consumers demand fast customer support these days. They ...