Customer service and support software firm Freshworks Inc. today announced the general availability of Freshservice Journeys, a new artificial intelligence-assisted feature within its information ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. When employees feel motivated and valued, they bring their best selves to work. When ...

SAN FRANCISCO, Nov. 18, 2025 /PRNewswire/ -- Zendesk, a pioneer in AI-powered service, has deepened its long-standing collaboration with Microsoft to bring Zendesk's service directly into Microsoft's ...