If you are lucky there will come a point when you need to engage with your Web site’s audience in a more real time manner. This could be for social purposes or, in a commercial setting, doing ...

According to an ATG Global Consumer Trend study, 90 percent of customers consider live chat helpful and a Forrester Research report discovered 44 percent of online consumers feel it's one of the most ...

In a post-pandemic world, people are used to communicating electronically. In a time when many were limited to contact only with immediate family, the Internet helped connect them to their family and ...

The rigmarole and uncertainty surrounding live chat are among the top reasons why many people revert to phone calls. Session-based live chat: a function universally disliked by customers, and it’s ...