DENVER (KDVR) — Frontier Airlines announced that it is no longer offering customer service over the phone. Instead, the Colorado-based budget airline will switch entirely to online-based interactions.

The airline has switched to chat to give information as "efficiently" as possible, CNBC reported. Frontier said this month that a chat service "reduced negotiation" and dealt with more cases. Frontier ...

Customers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday. Starting last week, the ...

For years, it seems it’s been getting harder and harder to get an actual human customer service representative on the phone when you have a problem or a question. And now, if you’re dealing with ...

Add Yahoo as a preferred source to see more of our stories on Google. Instead, the airline promises 24/7 online chat help. Courtesy of Frontier Airlines Frontier Airlines is eliminating its ...

Frontier Airlines will no longer have a customer service phone line to help travelers book flights or fix travel issues. Now, its customer care function has fully transitioned to digital ...

Frontier Airlines removed a well-known service option from its menu — telephone communications. If you need to speak with a customer service representative, you’ll have to do so solely through digital ...