Every day millions of businesses use chat programs to communicate in real time with associates, customers and suppliers across the street or on the other side of the globe. Applications such as AIM, ...

Yahoo introduced Wednesday evening a new browser-based version of its Messenger instant messaging service, so that users can access their accounts without needing the PC application on the machine ...

The rigmarole and uncertainty surrounding live chat are among the top reasons why many people revert to phone calls. Session-based live chat: a function universally disliked by customers, and it’s ...