For health insurance enrollment call centers, the Open Enrollment Period (OEP) is one of the most demanding times of the year. And preparation is everything. Success depends on how well teams handle ...

The call center for Minnesota’s new health insurance exchange is due to open Sept. 3. MNsure executive director April Todd-Malmlov updated board members Wednesday on customer assistance plans for the ...

May 12--Gilbert Burciaga, who has applied for about 20 jobs since being laid off three months ago, hopes an exam he took Saturday will give him a chance at one of 500 jobs at a Fresno call center set ...