Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

SAN FRANCISCO, June 13, 2019 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced that for the eleventh consecutive year, Gartner, Inc. has positioned Salesforce as a ...

The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. Salesforce Service Cloud is our pick for the best call center software for ...

Customer support has become a crowded field in enterprise technology as software vendors from Microsoft to Salesforce rush to arm organizations with tools to create one-stop service centers. The ...

Vonage's AI-powered voice solution for virtual and human agents brings next-gen intelligence to customer engagement to elevate the customer experience Vonage Contact Center + Salesforce Voice and ...