Thanks to the power of the Internet and regulatory zeal for them, consumer complaints boast a shelf life that’s more on par with red wine than red roses. Disagree? Consider this story Terry O’Loughlin ...

NEW YORK--An adviser's support staff is the first line of defense against client complaints. How staff handles those complaints can make or break an adviser's practice. With that in mind, ...

Add Yahoo as a preferred source to see more of our stories on Google. Better Business Bureau (BBB) of Upstate New York office in Buffalo, N.Y. (JHVEPhoto via Getty Images) With a legacy of more than ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...