Forbes contributors publish independent expert analyses and insights. Kathy Caprino, M.A. covers careers, leadership and personal growth. Interviewing for new roles, whether internally or externally, ...

In the 1980s, Noriaki Kano developed a product design model that classifies customer quality preferences, and it has since been widely adopted and applied. Two prominent categories of product ...

When I left the Big Four to start my own accounting firm, I thought time management would get easier. After all, I'd have control over my schedule, my clients and my priorities. But I quickly realized ...