Hewlett-Packard's tech support engineers will soon be able to take a look under the virtual hood of your PC from thousands of miles away. The company plans on Monday to unveil a service, called ...

I got a press release from HP recently announcing the opening of its new service center in Conway, Ark. “The $28 million site will employ more than 1,000 employees and is evidence of HP’s continued ...

The Consumerist has an excellent tip on helping computer manufacturers improve their technical support. Instead of calling the number listed on your computer, dial one of these instead: Apple: 800-894 ...