Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Organizations worldwide are adopting digital technologies ...

While IT service desks now form the backbone of digital workplaces, organizations rarely designed them to operate remotely prior to the pandemic. However, with the inevitable rise of remote working, ...

How do you future-proof your IT service desk when business growth is uncertain? Join this VB Spotlight to identify the tasks you should be automating to improve customer experience, decrease IT ...

APRIL 11, 2023, WASHINGTON D.C. -- Department of Justice Chief Information Officer Melinda Rogers speaks at the CrowdStrike Government Summit. The Justice Department’s chief information officer said ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, announces it’s adding transformative artificial ...

Time is money – that’s especially true when it comes to IT services. Without processes in place to effectively answer everyday questions or address minor issues, high-volume IT departments can easily ...

HaloPSA Chief Commercial Officer Tim Barton-Wines introduced several new capabilities to its platform and showed how it can be used as part of a fully automated service for MSPs.

Rezolve.ai announced Platinum Sponsorship at Pink26, unveiling Self-Driving ITSM with Agentic Sidekick 3.0 and ...

If you work in an office, take a moment to think about your average day. How many minutes of the day are spent not looking at a computer screen? If you break away and take part in meetings, ...

Agile development teams aim to develop innovative capabilities, while devops teams strive to release code to production more frequently. But the buck often stops with the IT service desk and customer ...

The COVID-19 pandemic has provided a perfect opportunity for many types of social engineering attacks. It is not surprising that 2020 saw a spike in breaches. With users working remotely, attackers ...

LONDON--(BUSINESS WIRE)--1E, leader in endpoint management, today released a new report, 2021: Assessing IT’s readiness for the year of flexible working. The report unveils key perspectives of IT ...