SAN MATEO, Calif.--(BUSINESS WIRE)--newScale ® Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that its contributions of Service ...

SAN RAMON, CA--(Marketwire - Mar 28, 2013) - Avatier Corp., a leader in risk-driven identity management software, suggests the complexities of identity and access management and user provisioning in ...

7:00 am - 8:00 a.m. Pacific Time in the United States Since the launch of ITIL V3 some 5 years ago, the Service Catalog has emerged as a high-value win for both the business and the IT organization.

One common challenge I have observed during ITIL service catalog implementations pertains to the handling of out-of-band requests. That is, how should one manage a request for a service that is not in ...

The Information Technology Infrastructure Library was developed by the U.K. Office of Government Commerce to describe a standard set of IT management processes. ITIL ...

FORT LAUDERDALE, Fla.--(BUSINESS WIRE)--Sept. 12, 2005--ITSM Academy, Inc. announced today a new addition to their service catalog, a two-day training class entitled Visible Ops: The Class. The course ...

Frank Bucalo is an enterprise architect at CA Technologies and an ITIL service manager. He has over 20 years of experience, which includes providing database development, data architecture and ...