Communication is a world in constant changes. Some readers may remember a time when phone calls were the main tool that everyone used in order to get in touch with companies. These days, we have ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Interactive voice response systems may help improve monitoring of patients taking anticoagulants such as warfarin while reducing the workload of clinical staff, found a new study. Interactive voice ...

Understanding the growing imperative of machine learning in voice self-service ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

An interactive voice response system phone call can be just as effective as a personal nurse’s phone call for ensuring patients are adequately prepared and arrive for their endoscopy examinations, ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

In this study, we evaluate the performance of an interactive voice response (IVR) system that collected healthcare utilization and costs information from a computerized script administered by phone ...

Such recorded greetings, inviting a response via the caller’s touch-tone telephone keypad, are generated by interactive voice response (IVR) systems, which for two decades have been the principal ...

As markets get more crowded and competition rises, businesses need to take extra measures to set themselves apart. Technology has made it easy to achieve this by making every customer interaction ...