Dmytro Lazarchuk is a cofounder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. With the Fed hiking interest rates to battle inflation, it ...

A modern IT service desk should be the interface between technology and human potentialA support ticket is someone stuck, under pressure, trying to move forward. That’s where IT support really begins, ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

SecureSkeye, a trusted provider of IT help desk services, proactive IT support, and fully integrated IT teams, ...

The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that provides ...

Admit it. When you think about the help desk, you think, Boring! The prevailing image is of a Kafkaesque warren of gray cubicles, populated by a crisis-driven, frantically overworked staff who ...

SysAid for IT asset management is a key functionality of the SysAid platform, which is an IT service desk system that can help a businesses effectively manage its IT needs. It allows you to keep track ...

Inflated incident count? A scramble for getting credit for closed tickets? A steady stream of distractions for the IT staff everywhere else? Metrics might be the culprit I’m a developer, and our help ...