Hawai’i visitors to Japan revel in hotels, department stores and restaurants staffed by employees who aim to please. The visitors return to the Islands with wondrous “only in Japan” stories. But ...

TOKYO: 1 Sept. 2017 — Maintaining focus on customer service proves to be key in increasing customer satisfaction, especially as satisfaction decreases with length of vehicle ownership, according to ...

TOKYO: 26 Aug. 2021 — To maintain and increase customer satisfaction, it is important for auto dealers to provide them with detailed suggestions or advice at the time of receiving or returning their ...