New customer support technology can help you automate and enhance your company’s support operations in a way that boosts internal efficiency and saves money. What if you could reduce your support ...

In his 1999 book Management Challenges for the 21 Century, Austrian-born American management consultant, professor, and author Peter Drucker wrote of the importance of “the coordination and ...

RightAnswers, a provider of cloud-based knowledge management software and services, has unveiled the latest release of its automated Knowledge Quality tool for customer service and support.