The objective of this work is to improve the quality of patient care in the admission office service of the University Hospital Virgen del Rocío (HUVR) by standardizing and systematizing its ...

“Lean” methodology creates quality improvement and leadership capacity, which is currently missing in ambulatory care settings. Failure to create this capacity will minimize transformation efforts.

Editor's Note: This article is the second part of a two-part series that summarizes an executive roundtable discussion held at the Lean Learning Center. The first part is Lean Improvement Begins With ...