SAN FRANCISCO—As long as popular video games depend on online services like matchmaking and chat, those games will suffer from toxicity, harassment, and bullying. Or at least that’s the assumption ...

Cecilia Munthe is director of customer experience at Star Stable, and Mari-Sanna Paukkeri is CEO and co-founder of Utopia Analytics Every game publisher will have some level of moderation in place if ...

Two state laws that could upend the way social media companies handle content moderation are still in limbo after a Supreme Court ruling sent the challenges back to lower courts, vacating previous ...

The issue of content moderation on social media platforms came into sharp focus in 2021, when major platforms such as Facebook and Twitter suspended the accounts of then U.S. President Donald Trump.

Will Oremus, tech news analysis writer for The Washington Post, says conservative lawmakers have always viewed moderating or fact-checking online content as censorship — even though the Supreme Court ...

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a global customer experience (CX) provider, has been identified as a Leader in NelsonHall’s 2021 NEAT vendor evaluation for Social Media CX Services for ...

Content moderation has been one of the thorniest issues on the internet for decades. It's a difficult subject matter for anyone to tackle, considering the subjectivity that goes hand-in-hand with ...

Over half of Americans believe tech companies should take action to restrict extremely violent content on their platforms, according to Pew data, yet even trained content moderators consistently ...

BKC Harvard affiliate Julie Owono discusses online content moderation. "Is it okay in a modern democratic society to leave two private companies the decision on what we can say or not?" Listen at WBUR ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...