From an internal help desk to a full multi-channel contact center, contact center applications are beginning to be deployed with Microsoft Lync. Last month I wrote here that Lync was only slowly ...

RICHMOND, Va.--(BUSINESS WIRE)--AMC Technology, L.L.C., a global leader in multi-channel contact center integration software , today announced, with partner Sixbell Nekotec Solutions, the successful ...

Altitude uCI awarded "Best Multi-Channel Contact Center Solution" and "Best Outbound Product" in Europe, Middle East and Africa Dubai, UAE, 08 July 2008 - Altitude Software, a global leader in contact ...

Customer preferences are constantly shifting with the evolving landscape of technology. Customers now expect interactions with companies across diverse communication channels, including phone, chat, ...

One of the bigger announcements at this year’s Microsoft Inspire event was the launch announcement of its Digital Contact Center Platform. Intended to be a cross-channel contact platform, it brings ...