Growing advancement in technology over past few decades has undoubtedly proved to be boon for all of us. It goes without saying that it has definitely made our day to day work very simply. Gone are ...

DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Global Technical Support Outsourcing Market 2016-2020" report to their offering. The global technical support ...

Inforonics – As companies grow, dealing with that growth can be quite an ordeal to manage. An increasing volume of orders can be a strain on staff. For technology companies, this problem is twofold: ...

Outsourcing is not a new notion. Nevertheless, experts are still arguing about its positive and negative effect on businesses. Both devotees and critics of outsourcing are right. In cases when all the ...

SonicWall execs announced that they are focusing efforts to insource all call centers for both tech and sales support, leading to reduced wait times and improved processes. The announcement, which was ...

Outsourcing customer support can be a strategic move for businesses seeking to enhance their service quality while managing costs. Removing the overhead for training and employing staff for customer ...

As your business grows, so too will the customer support tickets, making it critically important that you scale your support team alongside your customer or order growth. Why? Because customer service ...

I have decided to go out on a limb and name and shame. I have been a long time Astaro and now Sophos customer of the Astaro/UTM line of appliances. When the hardware and software was handled by Astaro ...

Whether it is in newspaper articles, online forums, blog feedback or just conversation, there seems to be this widespread belief that Vonage outsources the brunt of its Tier 1 (initial call) customer ...

Outsourced social media customer service has rapidly become one of the most strategic investments for companies that rely on fast-paced digital engagement. As customer expectations rise and social ...

There are games on Steam in unplayable states that have been abandoned by their developers. There are major companies whose customer support turns off at 5PM. There are indie games with poor ...

Teradata has outsourced technical support for its on-prem data warehouses to IBM, according to a report in The Register today. Teradata neither confirmed nor denied the report, but told Datanami that ...