With technology leaping forward in ever bigger strides, asset managers have their hands full just keeping shop technicians up to speed and up to an even higher level of performance quality. The ...

When Holly Gerke set out to refresh the technician training program for transportation service provider Penske Truck Leasing, she understood that it would be a daunting process. Gerke, the director of ...

"If I do some warranty repairs for Chrysler with an unskilled person, I eat it, I pay for it." By any measure, Lompoc, Calif., should be a fruitful market for Jeep, Dodge, Chrysler and Ram vehicles.