This article is part of Demystifying AI, a series of posts that (try to) disambiguate the jargon and myths surrounding AI. 20 years ago, if you had a database table containing your sales information ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Over the past several years, business and customer experience (CX) leaders ...

Natural language processing technology refines our internet search results, helps voice assistants such as Siri understand our questions and commands, keeps spam out of our email inboxes, and more.