ASC, a global provider of tools that record, analyze and evaluate communications, announced the release of a new integrated quality monitoring application, (IQM). Michael Sauer, Vice President of ...

We independently review everything we recommend. When you buy through our links, we may earn a commission. Learn more› By Tim Heffernan Tim Heffernan is a writer who covers air and water quality and ...

Due largely to the coronavirus pandemic and the increasing number and intensity of wildfires, many people have become more concerned about air quality, including in their own homes. To track indoor ...

Your business is increasingly challenged to capture, manage, and learn more from the complete range of customer interactions in your contact center, while maintaining quality service levels. Quality ...

“The launch of TantaComm Evaluate serves as an additional layer to Capture, our foundational interaction recording platform,” stated Ruben Moffett, Chief Operating Officer. “Evaluate builds upon ...