Delivering great customer service is a challenge in every industry, without exception. But for those of you whose work is in the commercial arena, spare a sympathetic thought for the additional ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Nov 02, 2013, 06:03pm EDT May 28, 2016, 09:33pm EDT This ...

Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients. Objectives: To ...