Remedy on Monday will upgrade its services management system with enhanced drill-down capabilities and links to third-party network management systems. The company’s Action Request (AR) System 6.0 is ...

BMC Software announced enhancements to BMC Remedy IT Service Management (ITSM) Suite and the BMC Atrium technology platform, two key components of its Business Service Management platform. Tighter ...

Version 5.5 of the suite adds new features, user interfaces and support for automated workflow across the four components of the suite: Asset Management, Service Level Agreements, Help Desk and Change ...

The new Unisys ITSM solutions comprise Remedy as a Service, an ITSM toolset delivered through a software-as-a-service (SaaS) model; a customer-focused user portal capability; and the capability to ...