Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. AI-retail intelligence is transforming how retailers ...

Big data analytics in retail enables detecting customer behavior, discovering customer shopping patterns and trends, improving quality of customer service, and achieving better customer retention and ...

In-store traffic was down 2.1% compared to 2024 Black Friday results, on par with 2025 results year-to-date (-2.2%). Week of Black Friday (Nov. 23-28) traffic was up 56.7% compared to the week prior ...