Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

Salesforce.com’s Desk.com service is about to add multilingual support to the cloud-based help-desk software, the company said Thursday. Beginning on June 6, Desk.com will have support for 39 ...

Salesforce.com today unveiled Desk.com, a new help desk platform with a focus on "a social and mobile world." The company said that Desk.com "enables businesses to deliver personal customer service by ...

Salesforce.com is well known for its interest in pursuing and promoting social and mobile platforms, and now it is continuing along those lines with the debut of Desk.com. Touted as "revolutionizing ...

An introduction to cloud computing from IaaS and PaaS to hybrid, public and private cloud. Read now Salesforce is consolidating its small business efforts such as Salesforce IQ CRM and Desk.com into ...

Salesforce.com today announced the launch of Desk.com and Desk.com Mobile, new social help desk platforms specifically built for small and midsized businesses (SMBs). Built with social at its core, ...

Due to growing impatience with customer service hotlines (i.e. the near impossibility of getting a voice on the line), most people now prefer to reach help centers through new media, utilizing email, ...

Salesforce.com’s Desk.com service is about to add multilingual support to the cloud-based help-desk software, the company said Thursday. Beginning on June 6, Desk.com will have support for 39 ...

BMC and Salesforce.com partner to deliver BMC’s Service Desk Express on Force.com platform. BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company ...

Not content to rest on its laurels after its Dreamforce conference earlier this month, Salesforce has announced it has acquired Assistly, a customer service help desk that engages with users in real ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...