NEW YORK, Nov. 19, 2024 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data analytics, digital operations, and solutions company, has been awarded a contract to manage the service desk operations ...

No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...

EXL has been awarded a contract to manage the service desk operations for the Data Communications Company, DCC. This role involves overseeing incidents related to smart meter infrastructure, and ...

BOULDER, Colo., Apr. 22, 2009 " Enterprise Management Associates (EMA), a leading IT management research and consulting firm, today released its latest research report entitled, "The Aging Help Desk: ...

The U.S. Customs and Border Protection has announced plans to launch a competition for a contract to provide technology service desk operations support services for its Office of Information and ...

atSpoke, a modern workplace service desk for intuitive internal ticketing has compiled a report (titled “COVID-19 and the Great WFH Transition”), which analyzed customers’ ticket data from Jan. 1 ...

CHICAGO, Feb. 09, 2026 (GLOBE NEWSWIRE) -- Cloud5 Communications, a leading provider of technology solutions and services for more than 5,000 hotels across the Americas, today announced the opening of ...

Info-Tech Research Group's new blueprint provides a comprehensive guide to analyzing IT service management (ITSM) ticket data and addressing key challenges, such as poor ticket hygiene, undocumented ...