Few businesses can grow or even survive without setting goals or making plans. That's why strategic management matters. Strategic planning looks at the organization's goals and plans and figures out ...

Competency management systems allow employers to evaluate employees' performance. Use of these systems allows managers and supervisors to identify gaps, deploy remedial training, recruit staff and ...

Originally published Jan 31, 2021. Updated with new information. Over the past four decades, OpenGov has worked with dozens of municipal governments across the United States, often focusing on setting ...

Occasionally when I’m with a large group I ask two questions. The first, “Who had a performance review last year?” will result in most hands going up. I follow up by asking, “Who had a really positive ...

More and more organizations are changing their performance management systems. There are a number of reasons for this, including the difficulty of doing performance management effectively. More ...

Why do we spend millions on performance management systems that everyone—managers, employees, and executives—openly admits are broken? The answer is uncomfortable but simple. We’ve designed these ...

One critical question that I had contended with for sometime as a public service institutional reformer is, why it has been so very difficult to institute performance-oriented values and systems (PMS) ...